Web Product Owner

• Backlog and sprint management: Create, organize, and update the web product backlog. Translate business ideas into clear user stories and development tickets with specific completion criteria.
• Agency and QA collaboration: Serve as the main daily contact for our external development agency and offshore testing team to keep project timelines on track.
• International stakeholder co-ordination: Collaborate with UK business teams and international website managers in India and South Africa to integrate their local requirements into development plans.
• Roadmap planning: Work with the Head of Content to update the website roadmap, manage timeline risks, and organize releases.
• Problem triage and testing: Manage the process for fixing bugs and errors on the website. Balance urgent fixes with new feature development, and verify that new updates function correctly before going live.
• Clear updates and communication: Write and share simple, clear updates about new website features and changes for both technical and non-technical staff.
• Content updates: Support teams lacking the necessary experience or access to create well-formed content, landing pages, or other assets.
• Track industry standards and emerging trends: Stay informed about evolving digital standards and industry trends, assessing their potential business impact and prioritizing relevant updates.
• Support for business tools: Provide support for tools such as Docusign, Buffer, and Zapier, managing access and troubleshooting issues.

• Agile product management: Practical experience as a Product Owner or in a digital project management role, utilizing Agile frameworks like Scrum or Kanban.
• Clear technical communication: Effective written and verbal communication skills, with the ability to explain technical concepts to non-technical audiences and business requirements to software developers.
• Agency and vendor co-ordination: Experience working directly with external software development agencies or technology vendors to deliver digital projects.
• Prioritisation and organisation: A structured approach to managing numerous requests from multiple departments and international teams concurrently.
• Web technology foundational knowledge: A solid understanding of how websites, Content Management Systems (CMS), and user interfaces function, enabling confident discussion of technical issues. Experience with headless architecture is a plus.
• Testing and quality assurance: Experience coordinating software testing processes, logging bugs, and reviewing software updates before publication.
• AI: An understanding of AI's intersection with the web, including challenges, benefits, and necessary website adaptations.
• Inclusion and representation: A commitment to promoting diverse voices and inclusive practices, ensuring our workplace and publishing reflect the communities we serve.
• Community: A collaborative approach to building a supportive and vibrant environment.
• Curiosity: A strong drive for learning and openness to different perspectives.
• Integrity: A foundation of openness and honesty, taking responsibility for actions and learning from mistakes.

skills

• International platform management: Previous experience with websites serving multiple countries or managing multi-site CMS.
• Web analytics tools: Familiarity with Google Analytics or Google Tag Manager for website data analysis and user behavior understanding.
• Publishing data standards: Basic knowledge of book publishing metadata systems and data standards, such as ONIX or BIC.

• Salary: £55,000 - £65,000 (dependent on experience and expertise)
• 28 days’ annual leave increasing with years of service + bank holidays
• Generous pension scheme
• Discounted private medical insurance or health cash plan
• Group income protection scheme
• Enhanced family pay and leave
• Flexible working hours and summer hours (early finish on Fridays during summer)
• 2 volunteer days per year
• 75% off all Pan Macmillan books and regular staff book sales
• Season ticket loan/advance
• Cycle to work scheme
• Discounts on shopping and gym memberships
• Christmas club savings
• Daily free breakfast and monthly company lunch

• All applications must be submitted via the careers site.
• CVs or applications sent via email will not be accepted.
• Shortlisting may take some time due to thorough application review.
• Applicants must be able to demonstrate the right to live and work in the UK.

This is a full-time, 12-month fixed-term role based in our Farringdon, London offices, with some flexibility for remote work each week.