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Senior Journal Manager

Oxford University Press

OtherFull TimeFrom £35k
Location
Oxford, UK (Hybrid)
Posted
June 18, 2026

Job Description

Role overview

The Senior Journal Manager will oversee the production of academic journal titles and supplement issues. You will support external clients, including journal editors, learned societies, and editorial offices, by ensuring production processes and outputs align with their needs. This involves troubleshooting, advising on best practices, and reporting on production performance. You will negotiate production parameters on key accounts, balancing client requirements with industry standards. The role also requires managing changes to high-touch processes and requirements as needs evolve, in collaboration with clients. As a senior member, you are expected to independently identify, initiate, and manage projects that enhance the quality, efficiency, standardization, and improvement of the department's work. You will also serve as a subject matter expert, delivering training to new and existing department members as needed.

Responsibilities

  • Consult with clients on all aspects of the production process, making recommendations and highlighting risks to ensure sustainable processes that meet client and business needs.
  • Engage internal teams and suppliers to improve performance, resolve issues, and provide analysis, ensuring prompt and accurate communication of client requirement updates to relevant internal teams to support effective delivery of journal article and issue content and services to agreed standards.
  • Act as the primary point of contact for client queries and feedback on article, issue, and supplement production, responding in a timely and professional manner.
  • On select key accounts, act confidently as the single point of production contact to clients.
  • Proactively communicate any changes to the production process relevant to the client, including recommendations for improvement, soliciting feedback, or negotiating agreed processes where required.
  • Attend conference calls and face-to-face meetings with clients as needed, with potential for occasional travel.
  • Provide regular or ad hoc reports to clients on an agreed timeline, demonstrating production performance against agreed goals, providing contextual information and analysis, and making recommendations to improve processes and performance.
  • Maintain journal-level documentation, including style guides, process instructions, and feedback records.
  • Manage supplier delivery of journal-level change, monitoring suppliers’ delivery of title and supplement issue work and facilitating resolution of delays or concerns.
  • Intervene or provide guidance during the issue workflow as needed, including facilitating article selection, ad hoc content quality review, and bespoke contributions by suppliers.
  • Initiate, lead, participate in, document, or report on projects that develop and standardize production processes within the department to achieve department and business goals and ensure an outstanding experience for customers and clients.
  • Train, mentor, coach, or advise new and existing staff, both generally and with specific reference to client support, to ensure comprehension of production procedures and new developments, while reviewing and suggesting improvements to current training programs.

Qualifications

  • Experience in a production and publishing environment, including the management of new, sensitive, or significantly complex work.
  • Experience in client account management.
  • Superior negotiation, influencing, and communication skills.
  • Excellent presentation skills.
  • Ability to comprehend and communicate complex information.
  • Ability to work independently, handle multiple projects simultaneously, and work to deadlines.
  • Ability to manage contractors or 3rd-party suppliers.
  • Ability to work in a team.
  • Ability to learn quickly and work flexibly with varied software.
  • Good organizational skills.
  • Good IT skills.

Work environment

  • We operate a hybrid working policy that requires a minimum of 2 days per week in the Oxford office.

Compensation and Benefits

  • We care about work/life balance here at OUP. With this in mind, we offer 25 days’ holiday that rises with service, plus bank holidays and Christmas closure (3-days) and a 35-hour working week.
  • We are open to discussing flexibility in respect to working patterns, dependent on role.
  • We have a great variety of active employee networks and societies.
  • We help make your money go further by contributing to your pension up to 12%, offering loans and savings schemes through our partnership with Salary Finance, in addition to travel to work schemes and access to a wide range of local discounts.
  • This role comes with the added benefit of a discretionary annual payment.
  • Please see our Rewards and Recognition page for more information.

Diversity and Inclusion

  • We are committed to supporting diversity in our workforce and ensuring an inclusive environment where all individuals can thrive. We seek to employ a workforce representative of the markets that we serve and encourage applications from all.

Application Information

  • This advert may close earlier than the stated deadline, so please apply as soon as possible.