Sales Support Specialist (Wholesale)
Ingram Content Group
- Location
- London, UK
- Posted
- June 8, 2026
Job Description
Role overview
Join the fast-growing Ingram UK Wholesale team as a key link within our Sales and Product functions. In this newly-created role, you’ll support the team with both publishers and retailers, managing data accuracy, streamlining workflows, and strengthening the customer experience across the UK and international book supply chain.
As the Wholesale Sales Support Specialist, you will support the setup of new suppliers and retailers, troubleshoot challenges, and maintain accurate product and pricing data. You will help run and improve core business processes such as returns, shipping programs, and pricing promotions. Working closely with other internal teams across Ingram Content Group UK, such as Customer Care, Logistics, and Finance, you will play a key part in ensuring smooth operations and consistently high service levels to both our Retailer clients and Publisher partners.
This is an excellent opportunity for someone with strong attention to detail, a problem-solving mindset, and a passion for the book industry to play a meaningful role in supporting systems, processes, and customer relationships within a dynamic and expanding business. The desirable candidate will be able to handle large datasets, identify issues early, understand customer expectations, and be confident communicating with both internal teams and external partners.
Responsibilities
- Provide day-to-day support to the IWUK Product team, publisher suppliers, IWUK Sales team, and retail customers.
- Coordinate IWUK operational processes, including retailer and publisher returns.
- Track performance and capture learnings to improve process consistency across business units and maintain best-practice documentation.
- Provide onboarding support for new retailers and publishers, liaising with Customer Care and Credit teams.
- Set up, monitor, and analyze retailer pricing promotions to drive product sales growth.
- Maintain data integrity across item and purchase order systems.
- Support in maintaining open cross-team communications, particularly in problem-solving complex processes.
- Support or lead on key projects and initiatives for the IWUK Sales and Product teams.
- Support the IWUK Product team in meeting fill rate, inventory turn, and returns targets.
- Collaborate with Marketing to equip Sales and Product teams with required materials.
- Liaise with Operations, Shipping, and Finance to support IWUK processes, including bespoke shipping rate quotes, maintenance of shipping programs, and communication to external partners.
Knowledge, Skills and Abilities
- Knowledge of personal computing skills, including proficiency with MS Office (Excel, Word, Outlook, Teams, and PowerPoint).
- Knowledge of ONIX or similar large data sources.
- Knowledge of an additional European language would be a plus.
- Knowledge and understanding of the UK book industry supply chain.
- Adherence to deadlines and meeting key deliverables.
- Strong analytical and problem-solving skills.
- Ability to build and maintain effective working relationships.
- Ability to apply critical thinking when working through complex issues.
- Clear and confident communicator able to work under pressure.
- Ability to work methodically and maintain accuracy in repetitive tasks.
- Ability to manage numerous duties on a continuous basis and prioritize workload accordingly.
- Oral and written communication, influencing, and negotiation skills.
- Ability to be flexible and multi-task based on workflow demands.
- Ability to develop constructive and cooperative working relationships with others and maintain them over time.
- Ability to exercise effective judgment, sensitivity, and creativity to changing needs and situations.
- Ability to maintain consistent, punctual, and regular attendance.
- Ability to receive and give information in a courteous manner over the telephone, via electronic communication, or in person.
- Ability to speak, write, and read the English language.
- Ability to engage in active listening with coworkers, management, and clients/customers.
- Attention to detail.
- Knowledge of the organization, operating procedures, and policies of the company.
- Ability to apply new knowledge, technology, and procedures to job responsibilities.
- Ability to meet and maintain performance objectives (standards).
- Ability to maintain a full-time work schedule during normal company operating hours.
Education
and Experience
- Minimum 2 years of experience in the book industry, or relevant sales/retail experience.
- 2+ years of proficiency in Word, Outlook, and strong Excel skills (formulas, data manipulation).
Physical Demands
- Ability to travel to Milton Keynes, Book Fairs, or Customer/Supplier trips if required.
Compensation and Benefits
- Competitive salary
- Generous holiday plus Bank Holidays
- Company Sick Pay Scheme
- Continuous Professional Development and Training Opportunities
- Free Hot Drinks
- Service Awards