Sales Support Coordinator - Fixed Term Contract
Taylor & Francis
- Location
- Abingdon, UK (Remote)
- Posted
- June 10, 2026
Job Description
Role overview
Taylor & Francis Group, a leading global academic publishing company, is seeking a proactive Sales Support Coordinator to join our dynamic Global Corporate Sales Team. This is an exciting opportunity to become an integral part of our Journals Sales Team, providing essential support across Key Accounts and Consortia throughout the UK/EMENA region. You'll be the vital link between Sales, Customer Services, Finance, and our valued customers, working across diverse subject areas including Social Science and Humanities, Science and Technical, and Medical publishing. If you have excellent customer service experience and thrive in a fast-paced sales environment, we want to hear from you.
Responsibilities
- Create accurate customer quotes and invoices using SAP Quote Module, managing billing across diverse revenue streams
- Respond promptly to customer correspondence via email and telephone, resolving queries related to subscriptions, Open Access, access issues, and order requests
- Produce detailed reports on journal titles, pricing information, and usage statistics
- Manage advertising opportunities for journals, including monthly invoicing, maintaining tracking spreadsheets, and liaising with customers
- Support corporate global sales by preparing quotes and invoices, providing usage reports, managing IP ranges, and resolving access queries
- Maintain accurate and up-to-date records in Salesforce CRM for all customer interactions, transactions, and account activities
- Liaise daily with Sales Managers, Customer Services, Finance, and other departments to ensure seamless service delivery across the region
- Assist global sales process teams with invoice processing, troubleshooting, and resolving system issues
- Participate in testing new system functionality and contribute to the development of training documentation
Qualifications
- Excellent verbal and written communication skills with the ability to engage effectively at all levels
- Strong customer service experience with a client-focused approach
- Proficiency in Microsoft Office programs (Outlook, Word, Excel), particularly creating and managing spreadsheets from data
- Outstanding time management and organisational skills with proven ability to work to tight deadlines
- Exceptional attention to detail and accuracy when handling financial transactions
- Flexible, proactive mindset with strong problem-solving abilities and an enquiring outlook
- Team player with a supportive and collaborative approach
- Ability to investigate and resolve complex queries using internal systems and databases
- Desirable but not essential: Interest in or awareness of international cultures, additional European language skills, or publishing industry knowledge. Full training will be provided.
Location
We believe that great things happen when people connect face-to-face. That's why we work in-person with each other, or with customers and partners, three days a week or more. When you’re not spending time together in one of our offices or other workplaces – like at conference – you get the flexibility and support to work from home or remotely. The successful candidate will be able to utilise our balanced working model. We ask that candidates live within a commutable distance of our office in Milton Park, Oxfordshire, to ensure that as a balanced worker they can make it to our office locations to collaborate as required. There is an expectation for a minimum of 3 days per week in-person time. Please note our Milton Park office will be relocating to Oxford city centre in late 2027 / early 2028, offering an exciting new workplace in the heart of the city.
Compensation and Benefits
- An excellent work/life balance with a fantastic, flexible working culture
- 25 days annual leave per year plus a day off for your birthday
- 3 additional discretionary days off during the holiday season at the end of the year
- 4 paid volunteering days each year
- Company funded single cover private medical insurance
- Employee assistance programme – offering 24/7 well-being support
- Share Match – Plan that matches every share purchased with two free shares
- Pension scheme
- Life assurance, plus optical and medical care
Application Information
We know that sometimes the 'perfect candidate' doesn't exist, and that people can be put off applying for a job if they don't fit all the requirements. If you're excited about working for us and have most of the skills or experience we're looking for, please go ahead and apply. You could be just what we need! We believe strongly in the value of diversity and creating supportive, inclusive environments where our colleagues can succeed. As such, Informa is proud to be an Equal Opportunity Employer. We do not discriminate on the basis of race, colour, ancestry, national origin, religion, or religious creed, mental or physical disability, medical condition, genetic information, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender identity, gender expression, age, marital status, citizenship, or other protected characteristics under local law.
To find out more about our business and the great career opportunities please go to our Careers Site: http://www.taylorandfrancisgroup.com/careers
Or better yet check out our LinkedIn ‘Life’ Page, highlighting our accomplishments, employees, and company culture. It’s also a good way of meeting our recruitment team, who will be happy to advise you on your journey here at T&F. https://www.linkedin.com/company/taylor-&-francis-group/life/79e0c27c-afdf-4bbb-84e6-5f8ed5e10bb8/
- This is a fixed term contract opportunity until Spring 2027.
- Closing date for applications: 26th June 2026.
- This role may also be available on a flexible working or part time basis – please ask the Talent Acquisition team for more information.

