Facilities Manager

• Salary: £46,000 - £50,000 dependent on experience
• Bonus and benefits package included
• 28 annual leave days per year, increasing to 29 after 2 years' service and up to 30 after 5 years' (plus bank holidays)
• Private medical insurance
• Dental insurance
• Generous pension schemes
• Rent deposit loans
• 2 community days per year
• Summer hours (finishing at 1pm on Fridays during summer months)
• Retail discounts through Hachette rewards
• Cycle to Work scheme
• Eye care vouchers
• Wide-ranging training library
• Development programmes (including mentoring)
• Up to 70% off book purchases
• A charity bookshelf
• Active range of staff-led employee networks
• Season ticket loans

Location: London

Contract: Permanent

Closing date: 20 July 2026

• Manage a team of post room staff to provide all post services at Carmelite House, reviewing post and courier providers on cost and service levels.
• Manage the reception team, providing warm, welcoming, and efficient guest services at the Carmelite House reception desk.
• Ensure post room and reception services operate effectively and are available within agreed hours, managing team rotas, holiday, and sickness absence.
• Manage the Facilities Co-ordinator and provide holiday cover for this role.
• Oversee the management of the Facilities Mailbox, ensuring effective and efficient response to facilities helpdesk requests.
• Ensure Carmelite House meets all current health and safety obligations and legislation, including risk assessments, permits, procedures, and training.
• Manage all events on 6th Story (our venue space) to ensure they are successful and safe, including carrying out risk assessments and ensuring all necessary arrangements are in place.
• Act as Incident Control Manager for the building, supported by the Incident Management Team.
• Oversee outsourced facilities service providers (cleaning, security guarding and systems maintenance, fire safety, fabric maintenance, landscaping, pest control, couriers, and postal services), ensuring they meet agreed SLAs and budget.
• Update security Assignment Instructions and Emergency procedures for SFM sign-off and implementation.
• Attend meetings with external facilities service providers, consultants, contractors, and statutory bodies.
• Ensure all observations from statutory insurance inspections are actioned in a timely manner.
• Undertake move and change projects as required.
• Undertake regular building inspections to identify health & safety or maintenance issues and ensure high property standards are maintained.
• Maintain records of compliance using the cloud-based system, Vantify.
• Develop and maintain strong relationships with publishers and external suppliers.
• Develop and maintain strong relationships with building sub-tenants.
• Monitor supplier costs and provide saving proposals.
• Manage energy platforms to ensure energy optimisation across the building.

• Strong, current people management experience with the ability to build, manage, and support teams.
• Very strong customer focus.
• Knowledge of facilities-related legislation and its practical application.
• Willingness to work out-of-hours and be available as the role requires.
• Move and change project skills.
• Ability to remain calm under pressure and manage multiple targets and deadlines.
• Excellent communication skills.
• Financial and commercial awareness.
• Good negotiating skills.
• Significant experience in similar facilities management roles.
• Experience of building HVAC systems.
• Project management and CHURN experience.
• IWFM, IOSH, or equivalent qualifications.

• Closing date: 20 July 2026