Despatch Team Leader

• In conjunction with the Operations management team, be responsible for the day-to-day running of individual Operational teams.
• Take responsibility for managing work flows within the team and allocating resources to deliver excellent customer services to internal and external customers and to achieve departmental targets.
• Ensure team members complete duties in line with operational targets, organisational objectives, and KPIs.
• Ensure adherence to the Standard Operating Procedures (SOPs) and Safe Working Practices (SWPs) identified for each working area/task.
• Ensure SOPs and SWPs are accurate and up-to-date.
• Communicate effectively with team members and management.
• Maintain high standards of quality and productivity in accordance with internal quality and continuous improvement programmes.
• Identify areas of improvement and raise them with your line manager.
• Identify training requirements and ensure new team members are inducted effectively.
• Train and share knowledge and experience with team members to enable tasks to be carried out to the required standards.
• Assist Supervisors when required (or in their absence) to ensure availability of sufficient team members to meet daily workloads by managing holidays and sickness manpower planning, working with other departments to gain efficient coverage of people to reach targets.
• Manage sickness and attendance records of the team and take steps to control any unauthorised absence in accordance with company targets.
• Ensure the highest standards of housekeeping are maintained.
• Effectively undertake and complete specific tasks as requested, ensuring accuracy and efficiency.
• Maintain all Mechanical Handling Equipment (MHE) in a safe working condition and keep accurate records of these checks.
• Ensure punctuality, full attendance, and suitable appearance at all times.
• Undertake a hands-on role within the team.

• Good communication skills and ability to work with people at all levels.
• Understanding of the importance of health and safety in the workplace.
• Demonstrable understanding of both spoken and written English.
• Competent user of MS Office.

• Proven experience of working in a warehouse environment.
• Qualifications relating to a warehouse environment (e.g., manual handling training, CILT / NVQs).
• H&S / First Aid training.
• Experience of managing a team.
• Experience of using WMS systems.

& Attitudes

• Able to follow instructions.
• Organised.
• Willing to learn new skills and different areas of Operations.
• Adaptable and open to change.
• Reliable and good at time-keeping.
• Demonstrable ability to manage tight deadlines and peaks of workload whilst maintaining attention to detail.
• Positive attitude and proactive approach to work.
• Self-motivated but also a team player.
• Calm under pressure.
• Experience of dealing with performance management.
• Approachable at all times.
• Attention to detail.
• Quality conscious.
• Customer focused.
• Health & Safety focused.

• 35 days annual holiday including Bank Holidays
• Pension Plan and Life Assurance schemes
• Company enhanced family policy including maternity, paternity and shared parental
• Reward programme giving discounts, savings and cash back at numerous retailers
• 2 Community Days per year
• Cycle to Work scheme
• Eye care vouchers
• Generous discounts on books we publish
• Mental Health First Aiders / Champions and an Employee Assistance Programme (EAP)
• Wide-ranging training library
• Development Programmes including Mentoring
• Staff Events
• Many employee networks to join
• Free onsite parking
• Free tea and coffee