Customer Success Consultant

• Collaborate directly with universities and educational institutions to ensure successful implementation of digital platforms
• Act as the primary point of contact for account activation, validation, and management through our internal systems (e.g., PARIS)
• Partner with sales teams to deliver seamless customer support and maintain strong relationships
• Engage educators using data and analytics to drive platform adoption and deeper usage
• Deliver training sessions and onboarding support for platform users
• Design and build courses, assignments, and learning materials aligned with curriculum objectives
• Manage multiple stakeholders, timelines, and deliverables across projects
• Maintain accurate records of customer interactions and progress within CRM systems
• Serve as the primary point of contact for customers, maintaining relationships and driving deeper engagement with our platforms to support business success

• Passion and a desire to work with Learning Management Systems (LMS), educational technology, or software that impacts the lives of learners
• Understanding of the Higher Education system, either through obtaining a degree or in a professional capacity
• Analytical mindset, enjoyment of working with data, and confident MS Excel user
• Ability to work effectively in delivering projects across multi-stakeholder environments, managing timelines, deliverables, and expectations
• Excellent organizational skills with the ability to manage multiple projects simultaneously
• Strong attention to detail and commitment to accuracy in reporting and communication
• Self-starter mindset with the ability to take ownership and drive results independently
• Strong interpersonal and communication skills for working across diverse stakeholders
• Proven ability to follow through on commitments and maintain accountability
• Ability to leverage data insights to drive decision-making and customer engagement

Qualifications

• Previous experience working with SQL and/or Tableau
• Fluency in French
• Prior experience in digital education or EdTech environments
• Experience supporting sales or customer success teams in a tech-driven environment
• Experience using CRM tools such as Salesforce

• Customer & Market Focus - putting educators and learners first
• Driving with Data - making informed, evidence-based decisions
• Partnering Across Teams - collaborating globally and locally
• Executing with Agility - adapting quickly in a changing learning landscape
• Ownership & Initiative - taking responsibility for outcomes

Why work for us?

At McGraw Hill, you will be empowered to make a real impact on a global scale. Every day your individual efforts contribute to the lives of millions. You won’t just sell products; you’ll help shape how learning works in a digital world.

McGraw Hill recruiters always use a “@mheducation.com or @careers.mheducation.com” email address and/or from our Applicant Tracking System, iCIMS. Any variation of this email domain should be considered suspicious. Additionally, McGraw Hill recruiters and authorized representatives will never request sensitive information in email.